Help & Support
Scrimps by ScrimpCo
Need help? We're here for you.
Email: scrimpbo@gmail.com
Frequently Asked Questions
Account & sign-in
How do I create an account?
Download Scrimps, tap Get Started, and sign in with email, Google, or Sign in with Apple. Complete onboarding by choosing a username, avatar, and accepting our Terms and Privacy Policy.
I forgot my password.
On the login screen, use "Forgot password" to receive a reset link at your registered email.
Can I change my username?
Username changes are not currently supported after onboarding. Contact support if you need assistance for exceptional cases (e.g., impersonation concerns).
How do I delete my account?
Open the app → Settings → Delete Account, or visit our Account Deletion page. Deletion is permanent.
Scrimp Cash & shop
What is Scrimp Cash?
Scrimp Cash (SC) is virtual in-app currency used to purchase cosmetics in the shop. It has no real-world cash value and cannot be transferred to other players.
How do I earn Scrimp Cash?
Complete daily missions, open daily chests, play mini-games, finish trivia runs, watch rewarded ads (where available), and climb leaderboards.
I didn't receive a reward after watching an ad.
Rewards are granted only after our servers verify a completed ad view. If a reward doesn't appear, wait a moment and check your wallet history. If it still hasn't arrived after several minutes, contact support with the approximate time of the ad.
Gameplay
How do daily missions and chests work?
Complete five daily missions to unlock your daily chest. Daily progress resets on our server calendar (Central Time).
Why isn't my leaderboard rank updating?
Leaderboards settle on a schedule. Rankings may update after daily settlement runs.
Trivia questions seem wrong or miscategorized.
Report the question through Settings → Report a Problem and include the category and question text if possible.
Notifications
How do I turn off notifications?
Go to Settings → Notification Preferences and disable push or specific notification types.
Push notifications aren't working.
Ensure notifications are enabled in Scrimps Settings, then tap "Enable Push on This Device." Also check your device Settings → Notifications → Scrimps.
Privacy & legal
Report a Problem
Email scrimpbo@gmail.com with:
- Subject: "Scrimps Support" or "Bug Report"
- Your username (not your password)
- Device model and OS version (e.g., iPhone 15, iOS 18)
- App version (shown in Settings or device app info)
- Steps to reproduce the issue
- Screenshots if helpful
We aim to respond within 3–5 business days.
Business inquiries
For partnerships or press, email scrimpbo@gmail.com with "Business Inquiry" in the subject line.